Refund Policy

When Credits Are Deducted

One credit is consumed when you start a mock interview session. Credits are deducted at session start, not on completion. A session that is started but abandoned still uses the credit.

Credit Refunds

Credits are generally non-refundable once consumed. However, if a session fails to generate questions or encounters a critical technical error on our side (e.g., AI service outage, data loss), we will restore the credit to your account upon verification. To request a credit refund, email support@interviewera.com with your account email and the session date, or use /contact.

Free Credits

The lifetime free credits (3 for new signups) cannot be refunded or transferred. Unused free credits do not carry over if you delete your account.

One-Time Access (Starter & Pro)

Starter and Pro are one-time payments that grant 30 days of plan access and a fixed credit allowance for that period. There is no auto-renewal. When access expires, your account returns to the free tier unless you pay again. The amount charged may be a discounted price if a valid promo or campaign code was applied at checkout.

Early Renewal

You may renew before your current period ends from Settings → Billing. A new payment extends your access from your existing expiry date and refreshes your plan credits.

Refund Eligibility

One-time plan payments are generally non-refundable once access has been granted, except where required by law or where a billing error occurred. Unused credits within an active 30-day period are not refundable on their own.

Discounted checkouts

If you pay a discounted amount using a promo or campaign code, any approved monetary refund (for example for a verified duplicate charge) is calculated against the amount actually paid via Razorpay — not the undiscounted list price — unless we state otherwise in writing.

Code consumption

When a discounted payment successfully activates a plan, the related code redemption is typically marked consumed and counted against the campaign’s limits. A refund of that payment does not automatically entitle you to reuse the same code. We may void, reverse, or refuse further redemptions associated with refunded or chargebacked orders to prevent abuse.

Failed or abandoned payments

If checkout fails or is dismissed before successful payment, temporary code reservations may be released so the code can be tried again subject to remaining campaign limits and eligibility rules.

Referral / reward credits

Credits granted through referral or reward programmes are promotional. They are not cash-refundable. Fraudulent or self-referral farming may result in clawback of credits and related benefits.

Requesting a Refund

Email support@interviewera.com or use /contact with your registered email address, the Razorpay order or payment ID (from your billing receipt), the reason for the refund request, and any relevant screenshots or error details. If a promo code was used, include the code.

Processing Time

We will review your request and respond within 5 business days. Approved refunds are processed within 7–10 business days and credited to the original payment method (credit/debit card or bank account). UPI refunds typically arrive within 2–3 business days. Exact bank posting times are outside InterviewEra’s control.

Currency

All refunds are issued in Indian Rupees (INR) via Razorpay. If your card was charged in a different currency due to bank conversion, the refund amount in INR may differ from the amount shown on your statement.