Question 1

Are the preparation tools free?

Accepted Answer

Yes. The ATS Resume Checker, Interview Question Generator, STAR Answer Builder and Interview Prompt Builder are free with every registered InterviewEra account. Sign-up is free and needs no card.

Question 2

Do free tools consume interview credits?

Accepted Answer

No. Using the preparation tools never deducts mock-interview credits. Credits are only used when you start a mock interview.

Question 3

What happens when I reach a fair-use limit?

Accepted Answer

Each tool has hourly and daily fair-use limits per account. If you reach one, the tool tells you when you can try again, and the limit resets automatically. Your mock-interview credits are not affected.

Question 4

Why do I need an account to use the tools?

Accepted Answer

An account lets us apply fair-use limits per person instead of per network, so students sharing a college or hostel connection are not blocked by each other. Tool information and guides stay public.

Question 5

How many mock-interview credits are included?

Accepted Answer

One credit starts one mock interview session with a report. New Free accounts receive 2 lifetime credits (existing accounts keep their current balance). Starter includes 8 credits and Pro includes 25.

Question 6

When is an interview credit deducted?

Accepted Answer

One credit is deducted when a mock interview starts, not when it finishes. A session that is started but left incomplete still uses that credit.

Question 7

Do my free interview credits expire?

Accepted Answer

No. Credits included with a Free account are lifetime credits and do not expire. They cannot be transferred to another account.

Question 8

What happens when my credits run out?

Accepted Answer

You can keep using the free preparation tools. To start more mock interviews, make a one-time Starter or Pro purchase. If a confirmed technical issue interrupted an interview, the credit may be restored after review.

Question 9

How long does Starter or Pro access last?

Accepted Answer

Each Starter or Pro purchase gives 30 days of plan access. Paid-plan credits are valid during that period and do not carry over after the plan expires. Both are one-time purchases and do not auto-renew.

Question 10

Can I renew after my plan expires?

Accepted Answer

Yes. You can make another one-time purchase whenever you need more preparation. You can also renew early; remaining access days are preserved by extending from your current expiry date, and renewal adds the new plan's credits to your remaining balance.

Question 11

What is included in Starter?

Accepted Answer

Starter includes 8 interview credits, 30-day access, everything in Free, full answer feedback, dimension notes, a 30-day improvement roadmap, progress tracking, and a post-interview report by email.

Question 12

What is included in Pro?

Accepted Answer

Pro includes 25 interview credits, 30-day access, everything in Starter, model-answer comparison, and PDF report export.

Question 13

When will DSA preparation become available?

Accepted Answer

DSA Interview Preparation is planned for January 2027. It is not available yet and is not included in any current plan.

Question 14

Are payments recurring?

Accepted Answer

No. Starter and Pro are one-time Razorpay payments with no auto-renewal. Your account returns to the Free plan after paid access expires unless you choose to purchase again.

Question 15

Which payment methods can I use?

Accepted Answer

Razorpay supports UPI, cards, net banking, wallets, and other methods shown during checkout. InterviewEra does not store your card or bank account details.

Question 16

How does the launch offer work?

Accepted Answer

When a launch offer is live, this page shows the code, the standard and discounted prices, and how many offer purchases remain. Each account can redeem it once, it applies to eligible paid plans only, and it cannot be combined with other offers. The server confirms the final amount before payment. When no offer is shown, none is running.

Question 17

Can I use a promo code?

Accepted Answer

Yes. Sign in and open the upgrade page to apply a promo code. The server validates eligibility and shows the final amount before checkout.

Question 18

What if payment succeeds but my plan does not update?

Accepted Answer

Plan activation is normally automatic after Razorpay confirms payment. If your plan still does not update, contact support@interviewera.com with your registered email and Razorpay payment ID so the payment can be investigated.

Question 19

What happens if a technical issue interrupts my interview?

Accepted Answer

If a technical issue prevents your interview from being completed, report it through Feedback → Interview technical issue so the team can investigate. If the issue is confirmed after review, the interview credit may be restored.

Question 20

How do I report an interview technical issue?

Accepted Answer

Open Feedback, choose “Interview technical issue,” select the affected interview and issue type, and describe what happened. The target resolution time is 48–72 hours.

Question 21

Are plan payments or unused credits refundable?

Accepted Answer

One-time plan payments are generally non-refundable after access is granted, except where required by law or for verified billing errors. Unused credits within an active paid period are not refunded separately.

Question 22

How do I report a billing error or duplicate charge?

Accepted Answer

Email support@interviewera.com or use the Contact page with your registered email, Razorpay order or payment ID, and a description of the issue. Verified billing errors are handled under the Refund Policy.

What you get	Free	Starter	Pro
Preparation toolsFree with every registered account. Using them never consumes mock-interview credits.
ATS Resume Checker	Included	Included	Included
Interview Question Generator	Included	Included	Included
STAR Answer Builder	Included	Included	Included
Interview Prompt Builder	Included	Included	Included
Mock-interview credits
Interview credits	2 (new accounts)	8	25
Credits used by preparation tools	None	None	None
Interview modes
Technical, HR & behavioural, and mixed	Included	Included	Included
Resume personalization	Included	Included	Included
Adaptive follow-ups	Up to 2	Up to 2	Up to 2
Evaluation
Advanced scoring	Included	Included	Included
Score guide	Included	Included	Included
Detailed answer feedback	Not included	Included	Included
Model-answer comparison	Not included	Not included	Included
Human resume review session	Not included	1 per billing cycle	2 per billing cycle
Reports
Post-interview report and email	Included	Included	Included
Improvement guidance	Not included	30-day roadmap	30-day roadmap
PDF export	Not included	Not included	Included
Analytics
Progress tracking	Included	Included	Included
Validity
Access duration	Lifetime credits	30 days	30 days
Payment	No payment	One-time	One-time
Fair-use limits (per account)Limits reset automatically. Reaching one never affects your mock-interview credits.
ATS Resume Checker	5/hour · 15/day	5/hour · 120/day	5/hour · 120/day
Question Generator	5/hour · 15/day	5/hour · 15/day	5/hour · 15/day
Answer coaching	10/hour · 30/day	30/hour · 30/day	30/hour · 30/day
STAR Answer Builder	5/hour · 15/day	5/hour · 120/day	5/hour · 120/day
Prompt Builder	20/hour · 40/day	40/hour · 960/day	40/hour · 960/day

Your complete interview preparationstarts here.

Four tools. One free account.

ATS Resume Checker

Interview Question Generator

STAR Answer Builder

Interview Prompt Builder

One preparation path, from resume to interview day

Resume analysis

Question preparation

Answer improvement

AI mock interview

Performance feedback

Progress improvement

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