Frequently Asked Questions
Quick answers to the most common questions. Browse the full Help Center or contact us.
Getting Started
What is InterviewEra?
InterviewEra is an AI-powered mock interview platform built for Indian students and early-career job seekers. You upload your resume, choose a target role and difficulty, and the AI generates questions from your actual projects and skills. Each answer is scored across five dimensions with specific, actionable feedback.
How does an interview session work?
After uploading your resume, you pick a role (e.g. "Software Engineer") and difficulty (Easy / Medium / Hard). The platform generates 6 personalised questions. You answer each one in the text box, submit, and receive a per-answer score plus an overall report at the end. The entire session takes 15–25 minutes.
Do I need to create an account?
Yes — a free account gives you 3 interview credits with no credit card required. Sign up with email/password or Google.
What browsers and devices are supported?
Any modern browser (Chrome, Firefox, Safari, Edge) on desktop or mobile. The avatar interview mode uses Web Speech API and works best on Chrome.
Credits & Plans
What is a credit?
One credit starts one mock interview session. Credits are deducted when you start an interview, not when you finish. A session that is started but left incomplete still uses that credit. If a technical issue prevents your interview from being completed, report it through Feedback → Interview technical issue with details. Screenshots are optional but can help investigation. If the issue is confirmed after review, the interview credit may be restored.
How many free credits do I get?
3 credits on sign-up, no card needed. Free credits never expire.
What are the paid plans?
Starter — ₹299 (30-day access): 8 interview credits, full per-answer feedback, 30-day improvement roadmap, and detailed scores.
Pro — ₹799 (30-day access): 25 interview credits, deeper analysis, model-answer comparison, PDF export, and replay.
Campus — contact us: Unlimited interviews for entire college batches with cohort-level analytics.
One-time payment — no auto-renewal. See Pricing for details.
Pro — ₹799 (30-day access): 25 interview credits, deeper analysis, model-answer comparison, PDF export, and replay.
Campus — contact us: Unlimited interviews for entire college batches with cohort-level analytics.
One-time payment — no auto-renewal. See Pricing for details.
Do plan credits roll over after 30 days?
No. Each Starter or Pro payment includes credits for that 30-day access period only. Unused credits do not carry over when access expires. Free credits (3 on sign-up) are lifetime and never expire.
Can I buy extra credits without upgrading my plan?
Not in the current version. Renew your plan for another 30-day period or upgrade from Starter to Pro when you need more credits.
Interviews
How many questions are in a session?
6 questions per session by default (first session and all standard sessions). Questions are generated from your resume — 40% technical, 30% behavioural, 30% situational.
Can I pause or resume a session?
No — sessions run to completion without pause. If you close the tab mid-session the credit is already deducted and the partial session is saved. You can still view whatever answers were recorded.
What is the avatar interview mode?
The avatar session (/interview/session/…) uses a looping AI avatar video and text-to-speech to simulate a live interviewer. It also tracks filler words in your spoken answers and gives speech-pattern feedback. The classic text mode (/interview/…) is always available as a fallback.
How are questions personalised to my resume?
When you upload your resume it is parsed once and the structured data (projects, skills, experience) is stored. Question generation uses that data, not a generic bank. Two users with different resumes applying for the same role will get different questions.
Can I retake the same interview?
Yes — each retake uses 1 credit and generates a fresh set of questions (shuffled from the cache for your resume + role combination).
Scoring & Reports
How is each answer scored?
Answers are rated 1–10 across five dimensions:
• Communication Clarity (20%) — sentence structure, conciseness, professional language
• Technical Depth (25%) — accuracy, correct terminology, depth of explanation
• Answer Structure (20%) — STAR method, logical flow
• Confidence (15%) — assertiveness, no excessive hedging
• Relevance (20%) — alignment to the question, use of relevant experience
The overall score is the weighted average.
• Communication Clarity (20%) — sentence structure, conciseness, professional language
• Technical Depth (25%) — accuracy, correct terminology, depth of explanation
• Answer Structure (20%) — STAR method, logical flow
• Confidence (15%) — assertiveness, no excessive hedging
• Relevance (20%) — alignment to the question, use of relevant experience
The overall score is the weighted average.
What report features are plan-gated?
Free plans show overall scores and short per-answer feedback. Starter unlocks detailed feedback, dimension notes, hiring intelligence, and the 30-day improvement roadmap. Pro adds model-answer comparison, keyword analysis, PDF export, and interview replay. Campus plans follow your institution's contract.
Can I export my report as a PDF?
PDF export is available on the Pro and Campus plans.
Where can I see my score history?
The Analytics page (/analytics) shows your score trend across all completed sessions. The History page (/history) lists every session with links to individual reports.
Account & Billing
How do I renew my plan?
Go to Settings → Billing and click "Renew plan", or visit the Upgrade page. Each payment is one-time — there is no auto-renewal. Renewal extends from your current expiry date and adds the new plan's credits to your remaining balance. UPI, cards, net banking, and wallets are supported via Razorpay.
What payment methods are accepted?
UPI, debit/credit cards, and netbanking via Razorpay. International cards are supported.
Can I get a refund?
Please read our Refund Policy for full details. Credits that have been used are non-refundable.
How do I change my email or password?
Go to Settings → Account. Email changes require re-verification. Password resets can be triggered from the login page.
My question isn't answered here. How do I contact support?
Visit our contact page. We aim to reply within one business day.